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Frequently Asked Questions

You’ve got a question, problem or just want some more information?
Have a look at our knowledge base below.

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Do I need any qualifications to take the courses?
How much time should I expect to devote to each course?
Do I have to complete all of the courses?
Can I take more than one course at the same time?
I need to take an extended break from the course. Can I finish later?
Can I contact the course teacher?
Can I download the course video?
Will completing the courses guarantee me a job at the end?
Will more courses become available to people in the UK?
How can I find out more about the particular topics that are covered?
How much does it cost to take a course?
Is there a particular order in which I have to take the courses?
What is the significance of my course certificate?
Will the course certificates count towards my university application?
Where is my certificate?
What rewards can I apply for?
How do I apply for a reward?
How do I know if I have received the reward or not?
Who decides who will receive the reward?
Can I exchange my reward for another one?
Are there any age restrictions?
Can I sign into the site using my social login?
Can I share what I’m learning on Facebook/Twitter?
Can I invite my friends to join the courses?
What if I can’t find the answer to my questions within the FAQ section?
How do I login?
I forgot my password, how can I reset it?
Which browser/computer equipment do I need?
How can I get help with a technical problem or report an error in the course material?
How can I change the name or email address on my account?
How can I stop or start receiving emails from a particular course?
How do I deactivate my account?
Can I complete the courses on my mobile phone or tablet?
What happens to my data when I sign up to the courses?