How to Manage Customers
How can you make sure your customers come back?
About the course
‘How to Manage Customers’ will equip you to oversee all the different ways a customer can interact with your business. The course will give you the skills to understand the customer and improve their experience.
By the end of this course you will be able to:
Explain how a business manages leads and turns them into customers
Understand the consumer decision journey and its impact on your business
Discuss the difference between marketing and sales and when to use each
Apply the principles of “post purchase delight” to improving your customer experience
How long will it take?
Complete from as little as 30 minutes and explore for up to 5.00 hours. Come back any time, learn at your own pace.