Loading the player...

How to Manage Customers

How can you make sure your customers come back?

About the course

‘How to Manage Customers’ will equip you to oversee all the different ways a customer can interact with your business. The course will give you the skills to understand the customer and improve their experience.

By the end of this course you will be able to:

  • Explain how a business manages leads and turns them into customers
  • Understand the consumer decision journey and its impact on your business
  • Discuss the difference between marketing and sales and when to use each
  • Apply the principles of “post purchase delight” to improving your customer experience
  • What's involved?

    • Videos
    • Quizzes
    • Online Assignments

    How long will it take?

    Complete from as little as 30 minutes and explore for up to 5.00 hours. Come back any time, learn at your own pace.

    Start learning

    What else can I learn?